Policies & Information

Everything you need to know about how we handle orders, data, and your trust.

Privacy Policy

Last updated: April 2025

1. Information We Collect

When you place an order or contact us via WhatsApp, we collect the following information:

  • Your name and contact number
  • Delivery address
  • Order details and preferences
  • Communication history (WhatsApp messages)

2. How We Use Your Information

Your information is used solely to:

  • Process and deliver your order
  • Send order confirmations and delivery updates
  • Respond to queries or complaints
  • Improve our service offerings
🔒 We do not sell, rent, or share your personal information with any third party for marketing purposes.

3. Data Security

All personal data shared with us is stored securely. We use WhatsApp Business for order communication, which uses end-to-end encryption. We do not store payment card details — all payments are processed securely via Razorpay or UPI.

4. Cookies

Our website may use basic browser cookies to improve page performance. We do not use tracking or advertising cookies. You can disable cookies in your browser settings at any time.

5. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. Contact us at hello@sksghee.com for any data-related requests.

6. Contact

For privacy concerns, reach us at:
📧 kkrdairy@gmail.com
📞 +91 94432 41308

Terms of Service

Last updated: April 2025

1. Acceptance of Terms

By placing an order with SKS GHEE (referred to as "we", "us", or "our"), you agree to these Terms of Service. If you do not agree, please do not proceed with your order.

2. Products

All products sold are 100% pure, handcrafted A2 Desi Cow Ghee. We make every effort to ensure accurate product descriptions, images, and pricing. Slight variations in colour or texture may occur naturally due to batch differences — these do not indicate any defect.

3. Ordering

Orders can be placed via:

  • WhatsApp: +91 94432 41308
  • Email: kkrdairy@gmail.com

We will confirm your order via WhatsApp or phone. Orders are subject to product availability.

4. Pricing

All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes. Prices are subject to change without notice. The price at the time of order confirmation will be honoured.

📦 Order confirmation is sent only after full payment is received. We do not dispatch on credit.

5. Intellectual Property

All content on this website — including text, images, brand name, and logo — belongs to SKS GHEE. Reproduction without written consent is prohibited.

6. Limitation of Liability

SKS GHEE is not liable for delays caused by courier partners, natural disasters, or circumstances beyond our control. Our liability is limited to the order value in all cases.

7. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Tamil Nadu, India.

Shipping Policy

Last updated: April 2025

Delivery Timelines

Zone Estimated Delivery Shipping Charge
Tamil Nadu (Local) 1–2 business days FREE above ₹499
South India 2–4 business days ₹60 flat rate
Rest of India 4–7 business days ₹100 flat rate
Bulk / 15L orders Negotiated separately Contact us
🎉 Free delivery on all orders above ₹499. Use code PURE25 for 25% off your first order!

Order Processing

Orders are processed within 24 hours of payment confirmation (Monday–Saturday). Orders placed on Sundays or public holidays will be dispatched the next business day.

Tracking

Once dispatched, you will receive a tracking link on WhatsApp. For real-time support, contact us at +91 94432 41308.

Packaging

All orders are packed securely to prevent leakage or breakage during transit. Ghee jars are wrapped with bubble cushioning and sealed in tamper-proof packaging.

Failed Delivery

If a delivery attempt fails due to an incorrect address or unavailability, the courier will re-attempt once. After 2 failed attempts, the order may be returned to us. Re-dispatch will incur an additional shipping charge.

Refund & Return Policy

Last updated: April 2025

❤️ Your satisfaction is our priority. If you're unhappy for any reason, please contact us within 48 hours of receiving your order.

Eligible for Refund / Replacement

  • Product received is damaged, cracked, or leaking
  • Wrong product delivered (different size or variant)
  • Product shows signs of tampering or seal breakage
  • Significant quality concerns (backed by a photo)

Not Eligible for Refund

  • Change of mind after delivery
  • Dislike of natural aroma or texture (these vary by batch)
  • Claims made after 48 hours of delivery
  • Products that have been significantly used

How to Raise a Claim

To initiate a refund or replacement:

  • WhatsApp us at +91 94432 41308 with your order details
  • Attach a clear photo of the issue
  • Our team will respond within 24 hours

Refund Timeline

Once approved, refunds are processed within 5–7 business days to your original payment method. Replacement orders are dispatched within 2 business days of approval.

Return of Products

For damaged or wrong items, we will arrange a reverse pickup at no cost to you. Please do not discard the original packaging until the claim is resolved.

Frequently Asked Questions

Can't find your answer? Message us on WhatsApp →

SKS GHEE is crafted using the ancient Bilona method — where A2 milk from pasture-raised Gir cows is curd-set, hand-churned into butter, and then slow-cooked into ghee. No shortcuts, no blending, no additives. The result is a rich, danedar (grainy) texture that's the gold standard of pure ghee.
Yes! The slow-cooking process removes nearly all milk solids (casein and lactose) from the ghee. Most lactose-intolerant individuals can consume pure A2 ghee without discomfort. However, if you have a severe dairy allergy, please consult your doctor first.
Look for the natural danedar (grainy) texture — only genuine Bilona-method ghee made from pure A2 milk develops this characteristic. Our ghee is golden-yellow in colour with a rich, nutty aroma. We maintain full traceability from our dairy herd to your jar.
Our ghee has a shelf life of 12 months from the date of manufacture. Store in a cool, dry place away from direct sunlight. There is no need to refrigerate — ghee is naturally shelf-stable. Always use a dry, clean spoon to serve.
The easiest way is via WhatsApp — click any "Order on WhatsApp" button on our website. Simply send us your size, quantity, and delivery address. We'll confirm your order and share payment details within minutes.
Yes! We offer special pricing for bulk orders of 5kg and above, as well as 15L tin orders for catering, restaurants, and religious institutions. Contact us at kkrdairy@gmail.com or WhatsApp us for a custom quote.
We accept UPI (GPay, PhonePe, Paytm), bank transfers, and online payments via Razorpay. We do not accept cash on delivery for prepacked online orders, but local delivery in Oddanchatram area may allow COD — ask us on WhatsApp.
Absolutely! Pure ghee naturally solidifies in cooler temperatures (below 23°C) and turns liquid in warmth. This phase change is a sign of purity, not spoilage. Simply warm the jar gently in warm water to bring it back to liquid form.